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We address all claims on a case by case basis but we will try our best to reach a satisfactory solution. If your item is damaged please send us your order # with pictures of the bottle and the interior and exterior of the box and email us immediately at You must start a claim to receive store credit or to process an exchange. All Sales are final and we do not offer refunds.

WINES SIMILAR TO COOPER AND THIEF PLUS

If you refuse your package and it is shipped back to us you will be charged a 25% restocking fee plus the shipping label fee.

If the shipping label of your order has been printed or your package has been picked up by our shipping carrier, you cannot cancel your order. Please email for the most prompt response. We cannot guarantee a cancellation unless it is confirmed with one our customer service representatives. Even if you would like to cancel immediately after placing the order. CANCELLATION FEE-If your order has not yet shipped and you would like to cancel your order, there is a 10% fee for our credit card merchant & server fees.

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, AND IF YOU ARE NOT OVER THE AGE OF 21, DO NOT USE THIS WEBSITE. YOUR USE OF THIS SITE IN ANY FASHION REPRESENTS YOUR ACCEPTANCE AND ACKNOWLEDGMENT OF THE PROVISIONS SET FORTH BELOW. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY PRIOR TO USING OUR WEBSITE. YOU MUST BE 21 YEARS AND UP TO VISIT THIS SITE.

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